On behalf of the Infected Blood Compensation Authority (Cabinet Office) we are looking for 14 Claim Support Officers for a 3 months contract Hybrid  - Newcastle (3 days a week in the office and the rest from home).

In recognition of the hurt caused by the infected blood scandal and highlighted by the Infected Blood Inquiry (IBI), the government has accepted the moral case for a compensation scheme to pay compensation to those infected and affected.

The Infected Blood Compensation Authority will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.

This is an exciting opportunity to help shape the organisation and develop the compensation service, working with operations and data teams as part of a multi functional team. You will be working with uncertainty and ambiguity as we build our service and this will require adaptability, an innovative mindset and coupled with resilience and a keen eye for detail.

We want you to shape how IBCA will deliver justice and an excellent service for those wishing to claim compensation. Our service will have the claimant at the heart of everything we do.

As a Claim Support Officer, your main responsibilities will be to: 

• Manage an allocated caseload ensuring that work is progressed to a high quality;
• Gathering and reviewing evidence on behalf of the claim managers to compile claim files, supporting them to work as efficiently as possible, while taking responsibility for own quality and working in accordance with our guidance and internal quality model;
• Communicate professionally with individuals external to the organisation via a multi-channel service, building trusting relationships;
• Work to tight timescales and adapt to requests from service users and IBCA employees to meet shared goals;
• Support the re-examination of claims where a customer requests an internal review to ensure they have been correctly decided on in accordance with IBCA policies and procedures, and also be responsible for preparing cases for His Majesty's Courts and Tribunal Service where the customer wishes to appeal an IBCA decision.

Essential:

• Experience of reviewing, searching, retrieving and transferring documents and records safely, in compliance with organisational/regulatory standards 
• Demonstrate competent computer skills, including navigating document management systems, Undertake searches across different systems to retrieve digital records and reviewing large amounts of information
• Comfortable working in a fast paced environment, with the ability to manage multiple tasks simultaneously, adapt quickly to changing priorities, and maintain a high level of accuracy under pressure.

Desirable:

• Demonstrate competent computer skills, including navigating document management systems, 
• Undertake searches across different systems to retrieve digital records and reviewing large amounts of information

Disability Confident  

As a member of the Disability Confident Scheme, IBCA guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

IBCA guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Please be aware that this role can only be worked within the UK and not overseas.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".