Claims Analysis and Insight Manager

Company Description

Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

Job Description

Are you passionate about data, analytics, and driving business performance? We are seeking a dynamic Claims Analysis and Insight Manager to provide essential data, analytical, and insight support to our Senior Claims management team, Reserving function, Technical Pricing team, Finance department, and Executive team. This role focuses on analysing claims data for Motor and Home books of business to deliver actionable insights, driving improved claims performance and company success.

Whilst this is a Reigate based role there is some travel required for the role due to the operational offices being in Glasgow and Manchester

The day to day:

• Data Analysis & Insight: Analyse financial and operational MI, focusing on Motor and Home Claims, operational MI, corporate MI, supplier performance, forecasting, and saving initiatives.
• MI Delivery: Shape and deliver claims-related MI, analysis, and insights across our various workstreams including to the executive team.
• Predictive Analytics: Promote and contribute to the use of predictive analytics and data science, working closely with external service providers.
• Technical Collaboration: Liaise with Technical Claims Managers to understand and communicate risks, opportunities, and their financial impacts.
• Project Management: Support the claims transformation programme through ownership of project elements as advised.
• Reserving Coordination: Collaborate with the actuarial reserving function to provide clarity on claims performance and challenge projections.
• Pricing Insights: Work with the Technical Pricing team to explain claims trends and support pricing decisions.
• Finance Collaboration: Ensure robust and detailed claims-related elements of plans and re-forecasts in collaboration with Finance and Pricing.
• Regulatory Compliance: Ensure timely and accurate completion of MI requests from regulatory bodies.

Qualifications

What we'd love to see:

• Industry Knowledge: Strong understanding of the financial services industry, preferably with a degree in a mathematical subject or Economics.
• Technical Skills:
• Advanced IT skills, including statistical packages, programming (Python/R), strong SQL coding.
• Experience with data warehouse tools (Databricks) and visual analysis tools (Tableau).
• Analytical Skills: Excellent analytical and technical skills with strong statistical abilities.
• Communication: Strong communication, interpersonal, and problem-solving skills.
• Autonomy: Ability to work autonomously, manage multiple tasks, and maintain high accuracy under pressure.
• Discretion: Maintain confidentiality in sensitive business information.
• Key Attributes:
• Resilience and motivation to provide consistent work performance.
• Ability to establish and maintain effective working relationships within a team environment.
• Confidence in working and liaising at a senior level.

Additional Information

This is your opportunity to shape our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure…

• A competitive salary that recognises your skills and potential
• A bonus scheme that celebrates your contribution to esure’s success
• Discounts on our insurance products, for you and your family
• 25 days annual leave, plus 8 flex days to be taken as and when suits you
• Benefits just for you: our hub - My Benefits Box - is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
• Grow your career with us: whatever your goals, we’ll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech.
• Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business - for work and play. So, it’s no surprise our people consistently rate 'making friends at work’ one of the highest scorers in our colleague engagement survey
• More flexibility for you: we’re a proud supporter of the ABI’s Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it’s part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
• Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself - like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause.

We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommo...