Claims assessor

Job Title: Claims Assessor

Location: Warwick

Remuneration: £21,000 - £24,000 per annum

Contract Details: Full-time, Permanent

Are you passionate about helping customers navigate the claims process? Do you excel in providing exceptional customer service? Our client, a leading organisation in the insurance industry, is seeking a Claims Assessor to join their dynamic team. As a Claims Assessor, you will play a pivotal role in ensuring customers receive a smooth and efficient claims experience.

�? Be a part of their team and enjoy these perks:

? Hybrid working: Balance your work and personal life with a flexible schedule.

? Health insurance: Take care of yourself with comprehensive coverage.

? Wellbeing support: Access resources to support your physical and mental well-being.

? Bike to work scheme: Stay active and reduce your carbon footprint.

? Pension contribution matching: Plan for your future with a generous pension plan.

? Employee discounts: Enjoy exclusive discounts on a range of products and services.

Responsibilities:

• Reach out to customers within 24 hours of receiving a claim to discuss the process and maximise the value of the vehicle offered.
• Research and challenge motor insurers to negotiate favourable outcomes for customers and the organisation.
• Validate incoming claims documents and provide timely updates to customers regarding the next steps.
• Demonstrate empathy and a helpful attitude towards all customers.

Other Duties and Responsibilities:

• Document all customer interactions and tasks accurately in the relevant CRM systems.
• Manage service requests with updates to suppliers, customers, and associated departments.
• Maintain department and personal KPIs, complying with all internal and external policies and procedures.

To excel in this role, you should possess excellent communication skills, attention to detail, and the ability to multitask. Previous experience in claims handling or insurance would be advantageous.

Joining this organisation means being part of a collaborative and supportive team that values professional development and encourages a positive work environment. As they continue to grow, they offer exciting opportunities for career advancement.

If you are ready to take on this rewarding challenge, apply now!

?? Don't miss this opportunity! Send your application to with your updated CV. ??

Note: Only shortlisted candidates will be contacted for further steps in the selection process.

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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