Claims assessor

�? We are currently seeking a passionate and customer-focused Claims Assessor to join our client's prestigious organisation in the insurance solutions industry! �?

?? About our client: ??

Our client, a leading provider of innovative insurance solutions to the Automotive Industry motor dealers, boasts a prestigious client base across the industry. They are proud to serve 8 of the top 20 dealer groups in the AM 100 list, including 4 of the top 5. Join their dynamic team and contribute to their outstanding reputation!

?? Position Summary: ??

As a Claims Assessor, you will be responsible for providing excellent customer service and effectively managing a range of claims-related activities. Your exceptional interpersonal skills and positive attitude will be essential in ensuring a seamless experience for our client's customers.

�? Key Tasks and Responsibilities: �?

Proactively engage with customers within 24 hours of receiving claims to discuss the process and maximise their vehicle's value offered by their motor insurer.
Conduct thorough research to determine the current value of customers' vehicles and negotiate favourable outcomes for customers and our client.
Manage a caseload of GAP claims, ensuring prompt follow-up and effective diary management for chasing quotes and documents.
Validate incoming GAP claims documents, update customers on progress, and maintain strong communication throughout the process.
Demonstrate empathy and professionalism while liaising with key business partners.
Provide general support to the Claims Team through various communication channels and handle customer inquiries.

? Desired Skills and Competencies: ?

Strong time management and organisation skills, with high attention to detail.
Previous experience in motor claims handling.
Proficiency in computer navigation and data entry, along with multitasking abilities.
Enthusiasm for delivering high-quality customer service.
Excellent written and verbal communication skills.
A team player who can build trust and maintain professional relationships.
Resilient and resourceful, even under pressure.

?? Salary & Terms: ??

Full-time, permanent role with a starting salary of £XXXX per annum.
Competitive reward strategy based on experience and skill level.

- Normal working hours: Monday to Friday, 8:30 am to 5:00 pm.

Generous holiday entitlement of 25 days per annum, including bank and public holidays.

? Join our client's vibrant team and experience a rewarding career in a fast-paced and fulfilling environment! ?

?? Apply now with your updated CV and become part of our client's success story! ??

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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