Claims Controller (Operations)

Claims Controller (Operations)

London

Negotiable Salary + Excellent Benefits

We are currently recruiting for a Claims Controller (Operations) on behalf of our client, a very well established and highly regarded Lloyd's syndicate.

The key purpose of the role is to assist with and support the management and implementation of a global claims control framework, as well as supporting claims governance and compliance, ensuring adherence to global regulatory and legislative standards.

Key Responsibilities

• Supporting the implementation of the group claims strategy, in order to enable delivery of overall business targets and performance against KPIs.
• Contributing to and advising on planned developments and changes in relation to the qualitative delivery of claims performance for the business and their clients / customers.
• Investigating and resolving technical and operational issues, utilising your understanding of operational, financial, and claims data attributes and practices, across all lines of business.
• Identifying and investigating claims operational issues in order to minimise the company’s liability and enhancing regulatory / financial performance.
• Managing and supporting engagement with multiple stakeholders to help resolve of issues and implement initiatives.
• Supporting the development of relationships with external suppliers, third parties, the group claims team, underwriters and operations (amongst others).
• Mitigating and managing regulatory, commercial, and operational risks.
• Acting as a referral point for members of the group claims function on controls, processes, quality assurance, audit, and due diligence.
• Supporting the global claims function in the development and delivery of service excellence via the management and delivery of - Governance & Controls; Claims Control Framework (incl. SOX controls); Quality Assurance and Audit; Thematic Reviews.

Key Requirements

• Extensive and relevant knowledge of the demands of an operationally focused role in a highly regulated environment, including experience and a deep understanding of claims, conduct, fair value, and complaints.
• Extensive experience of working with and supporting multiple lines of business across geographies with differing regulatory and legislative standards.
• An understanding of technical claims handling and the operational claims process.
• Experience and a proven track record of risk management and performance improvement via preventative and proactive controls and processes.
• In-depth experience of working in a Claims environment within a specialized/complex Claims area.
• Strong investigation and negotiation skills.

Keywords: Claims Controller; Claims Operations; Claims Ops; London Market; Lloyd's Market; Lloyd's Syndicate

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