Claims Handler

Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher Re are seeking to recruit a Claims Handler to join the EMEA Service team. 

This position will be based in Ipswich and will require daily interaction with other colleagues in Ipswich, London, Mumbai and other regional offices, as well as with our clients and carriers. Travel to London may be required at times. 

The business unit handles proportional and non-proportional reinsurance contracts for our clients based across Europe, Middle East and Africa (EMEA). 

• Analyse all technical claims/treaty documentation received from clients ensuring compliance with contractual conditions and where necessary assist with the preparation of these documents for / with the client, resolving any queries where appropriate
• Processing and monitoring of Client figures into our systems in line with specified key performance indicators and contractual conditions
• Prepare presentations for client and markets including assisting our Placement Support team with providing renewal information, statistics and any technical advice as required
• Receive and action client’s cash call instructions in a timely manner and communicate pertinent information as necessary to obtain prompt agreement
• Manage and resolve queries from clients and reinsurers, seeking assistance as required ensuring escalation where necessary and resolution with minimum delay
• Build, develop and maintain strong client, third party and reinsurer relationships with assigned portfolio, liaising closely with Client Service Manager and/or Operations Director along with our Overseas offices as necessary
• Work closely with Placement Support and own team to ensure effective delivery of client service to Gallagher Re clients
• Ensure internal, client and market correspondence is stored on E-filing and necessary documents attached to Eclipse
• Support Accounting and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies
• Perform Second Pair Of Eyes (SPOE) checks at relevant stages in the process and ensure all sanctions touch-points are identified and approved where necessary

• Educated to A-Level standard or equivalent
• CII qualifications or studying towards would be beneficial
• Reinsurance or Industry knowledge with a strong claims background
• Intermediate IT skills (Microsoft Office)
• Good communication skills (Written and Verbal)
• Attention to detail
• Ability to organise and prioritise
• Ability to work in a team and autonomously; and general willingness to learn and grow
• Ability to build strong working relationships with both clients and brokers
• Good time management skills
• Eligible to work in the UK

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.