Claims Handler

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are looking to recruit a motivated, professional, and dedicated Claims Handler to join our growing Gallagher Block of Flats (GBoF) team based out of our Bournemouth office.

Our GBoF team is a supportive, collaborative group of dynamic professionals who are all driven to succeed. If you share this attitude, we look forward to hearing from you.

You will be responsible for liaising with insurers and other interested parties to expedite the claims and taking a real sense of pride in effectively over delivering against your clients’ expectations.

You will be handling claims from beginning through to conclusion, coming in to the office on a hybrid basis.

• Handle all Claim enquiries from First Notification to Settlement via telephone and email.
• Advise and update your clients about relevant events and discussions during their claim.
• Ensure complete customer happiness by regularly assessing the status of claims with clients, insurers, recovery agents and solicitors.
• Can you offer appropriate technical advice to clients throughout the duration of the claim? (full training will be provided)
• Are you renowned for encouraging, showing compassion and effectively handling your client’s expectations?
• You will have open conversations with your Line Manager about any issues, queries or areas of concern which may arise.
• Build and maintain your market, insurance, legislation and other technical knowledge.
• Efficiently running claims and keeping the system updated with all relevant information.
• Balance your workload in order to service the client promptly and expertly.
• Superb administrative skills, organisation, task focused with a desire to develop and cultivate your career with us.
• Update insurers and recovery agents, informing them of any additional information acquired during the claims process.
• Ensure that claims statistics are accurate and produced in accordance to SLAs.
• Manage customer feedback including Complaints/Negative feedback/Positive feedback

• Are you Cert CII/Dip CII qualified? That would make a real difference to your contribution along with being educated to GCSE standard or equivalent.
• You have experience within the insurance industry, ideally commercial/property.
• Previous Claim experience would be beneficial but not essential
• We need your strong customer service drive along with your good planning and analytical skills.
• We want you to spot potential risks and seek advice when required. Applying due diligence and process adherence accompanied by high accuracy and attention to detail.
• You have good communication and interpersonal skills and will take initiative when assisting team members.
• Aware of FCA regulations such as GDPR/Consumer Duty
• Proficient in MS Office/Excel
• Eligible to work in the UK

#LI-JJG

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.