Claims Handler

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Our Gallagher Retail Commercial Broking Division are seeking an experienced and proactive Claims Handler to join our claims team to look after our clients in across a wide range of products. Our open, friendly, and collaborative team is based in Sale so this will be a hybrid role (3x days/office), with onsite parking available.

Here at Gallagher, we believe in fostering an environment where everyone's ideas are valued, and teamwork is at the core of our success. We understand that handling claims can be complex and demanding, which is why we prioritise creating a supportive atmosphere where you can thrive and grow both personally and professionally.

Our team is built on the foundation of collaboration, where we work together to find innovative solutions and provide exceptional service to our customers. We encourage open communication, actively listening to each other's perspectives, and leveraging our collective expertise to deliver the best outcomes for our clients.

Working directly with our clients and suppliers, you will be responsible for delivering a high quality, professional advice service to your clients concerning any claims issues from beginning through conclusion, with the support of our dedicated and down to earth team members.

We provide ongoing training and resources to enhance your skills and knowledge in claims handling, ensuring you have the tools necessary to excel in your role. Our team members are always ready to lend a helping hand, share their experiences, and provide guidance whenever needed.

Joining our team means becoming part of a community that values your contributions, encourages your professional growth, and celebrates your achievements.

• Manage a caseload of commercial claims consisting of a mixed portfolio from Motor to Corporate claims.
• Advise and update your clients about relevant events and discussions during their claim. Ensure complete customer satisfaction during what can be a stressful time.
• Regularly assess the status of claims with clients, insurers, and/or their advisors/solicitors, including updating and informing them of any additional information acquired during the claims process.
• Offer appropriate technical advice to clients throughout the duration of the claim.
• Encourage, show compassion, and effectively balance your client’s expectations.
• Ensure your market, insurance, legislation, and other technical knowledge is developed and maintained.
• Run claims efficiently and keep the system updated with all relevant information.
• Ensure that claims statistics are accurate and produced in accordance to SLAs.

• Previous experience handling general claims would be essential.
• Motor claims experience would be ideal.
• Cert CII (Chartered Insurance Institute) qualification desirable and educated to GCSE standard or equivalent.
• Strong client service drive along with forward planning and analytical skills.
• Exceptional communications skills, task focused, and keen to develop your career.
• Able to spot potential risks and seek advice when required; by applying due diligence and adhering to company processes.
• Strong social skills, able to show initiative when assisting team members.
• Eligible to work in the UK.

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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.