Claims Team Manager

Glasgow | Personal Contact

Fulltime | Hybrid

Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more

REQ4793

The overall purpose of this role is to provide strong leadership to the Claims Handling team, ensuring smooth departmental operations. Responsibilities include managing public liability and recovery of motor and non-motor damage claims, with a primary focus on resolving claims against SGN for injury and property damage.

In this role, you will be responsible for delivering high-quality claims support services to our internal stakeholders and/or external clients, and ensuring analysis of claims is completed in a timely and accurate manner.

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…

• Hire, train, motivate, and evaluate Claims Handling team members.
• Oversee routine department activities to ensure accurate and timely completion.
• Maintain accurate and complete claims handling records.
• Support the preparation of insurance claims reports and determine claims settlement values.
• Compile, analyse, and report claims handling information to management and the business.
• Set and facilitate the achievement of department objectives.
• Authorise and approve claims in alignment with agreed policies and applicable legal frameworks, specifically the 'New Roads and Streets Work Act (1991)’ (NSRWA) and 'Gas Act 1986’.
• Develop, implement, improve, and enforce budgets, policies, and department controls to increase accuracy and efficiency.
• Build and maintain positive relationships with employees, customers, and the wider business.
• Drive and contribute to continuous improvement initiatives.

What you will need

We’re looking for a variety of skills and qualities that make you a great fit. If you don’t meet every requirement, don’t worry—we offer tailored learning and development to help you succeed.

• 5+ years’ experience in a claims handling role, including MoJ personal injury claims and litigation (defendant & claimant)
• Strong understanding of insurance principles, products, and processes
• Excellent data entry, attention to detail, and accuracy skills
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders
• Strong grasp of legal procedures and terminology
• Experience in Communication and Influencing, with an ability to partner and influence, challenge and negotiate
• Ability to communicate fluently in English both written and spoken
• Strong attention to detail and a 'Data-Driven’ Mindset, experience with insight focussed decision making
• Proven track record of technical excellence in Claims Handling
• Experience in People Management, with strong "people orientation"
• Experience successfully managing and leading teams
• Experience in Communication and Influencing, with an ability to partner and influence, challenge and negotiate effectively with diverse stakeholders
• Ability to communicate fluently in English both written and spoken
• Educated to degree or hold a relevant insurance qualification (ACII)
• Proficiency in insurance-related software and systems (e.g., policy administration systems, claims management systems)

Why SGN?

SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.