Cleaner - Buchanan Galleries

Purpose of the Role

To ensure the centre is maintained in such a way that all rubbish is removed regularly and that the centre is machine washed daily, including cleaning all internal and external low level glass. To ensure that any food or liquid spillages are attended to and cleaned, as soon as possible.

Key Responsibilities

Responsible to: Asst. Operations Manager / Cleaning and Security Manager

Main Duties:

Act as an Ambassador to the centre at all times by providing an excellent standard of customer service.

Undertake the full range of cleaning duties required, such as cleaning, washing, mopping, polishing, vacuuming and dusting, as directed on site induction

Remove refuse from waste bins to appropriate collection points.

Removal of all food and liquid spillages.

Clean toilets, wall tiles, urinals, basins and shower areas where applicable.

Replenish toilet requisites such as hand towels, soap and toilet rolls

Report shortages of cleaning materials, such as toilet maintainer etc, to Cleaning Supervisor/Cleaning Manager.

Use the full range of cleaning equipment, where appropriate, such as vacuum, floor buffing machine, heavy duty scrubbing machine, wet pick up machine and steam type carpet shampooer as directed

Removal of black marks from tiled areas.

Report any faulty equipment to Cleaning Supervisor/Cleaning Manager

Dust control mopping.

Removal of dust and debris by suction cleaning

Machine scrubbing of tiled areas.

Clean windows, where applicable.

Sanitise telephones, where applicable.

Clean kitchen areas, where applicable.

Wear uniform and protective clothing as instructed.

Complying with all relevant instructions regarding the safe use and storage of cleaning equipment and materials.

Complete timesheets and other necessary paperwork.

Undertaking the duties in such a way as to cause no hazards to staff or visitors.

Cover the duties, and hours, of other cleaning staff such as holiday or sickness, as required

Be aware of site specific duties.

Customer Focus:

1. To have the customer’s welfare and visiting experience at the forefront of your mind, ensuring that you provide the best customer service at all times
2. To ensure that you provide a friendly welcome to every customer when covering ‘door’ duties
3. To ensure that retailers are treated with respect and courtesy and that a professional working relationship is maintained
4. Undertake any training in Customer Service Best Practice, as and when required
5. Act as a Brand Ambassador for Buchanan Galleries at all times

Skills, Knowledge and Experience

Essential

• Good timekeeping
• Organised
• Good Eye for Detail
• Trained in safe working with hazardous substances

Desirable

• BICS Training
• IOSH Working Safely
• Previous experience in the operation of pedestrian scrubber driers

Working Hours - Full-Time

Salary - £12.00 p/h

#LI-DNI

Please see our Benefits Booklet for more information.