Cleaning Manager

CLEANING MANAGER

General Purpose

Main Job Tasks and Responsibilities

Maintain client satisfaction and effective service provision to the contract matching client expectations & setting standards.

Review staff performance and development

Provide line management responsibility for all aspects of Health & Safety

Ensure regular client contact is maintained by client meetings and progress reports to discuss issues and agree solutions promptly

Hold regular team briefings to appraise personnel issues and development on site and within the company

Liaise regularly with Human Resources on all recruitment issues and ensure up to date information about vacancies is readily available

Key Competencies

Strong client awareness and customer focus

Safety Management - understanding Health & Safety reporting and recording

Understanding of cleaning compliance & legislation with in-depth COSHH knowledge

Understanding waste management

Implement operational plans effectively using appropriate resources to meet SLA’s

Good Communication skills

Staff inductions training and appraisals

Adaptability

Teamwork and collaboration

Monitor and manage stock levels of cleaning consumables and any other stock required on site

Ensure staff are checking equipment for faults and notifying the correct person

Cover for other team members as required or staff absence situations

To carry out other reasonable duties as directed by the Client or Operations Director