Client Consultant - Public Sector

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

 Gallagher Bassett, are seeking a Client Consultant to support the Senior Client Manager in servicing and developing the Public Sector and Higher Education book of business. We are looking for a candidate who will be responsible for providing efficient and high-quality support to internal and external customers, as well as strategic partners. This role requires strong analytical skills, experience in building and managing customer relationships, and the ability to collaborate effectively with stakeholders.

Responsibilities:

• Support the Senior Client Manager in developing and implementing a client management plan across all stages of the servicing lifecycle.
• Assist in the development of new revenue opportunities and meeting preparation by identifying client needs, exposures, industry trends, and preparing review packs.
• Collaborate with internal and external stakeholders to ensure consistency and quality in client service.
• Handle system setups, onboarding and offboarding, policy and contract renewals, and general servicing and resolution of any issues.

Key Accountabilities:

• Retain clients and develop appropriate revenue opportunities.
• Manage internal and external relationships.
• Ensure adherence to Gallagher Bassett processes.
• Analyse and identify key client and sector trends.
• Deliver high-quality tender responses.

Requirements:

• 2-3 years of previous industry experience, preferably in account servicing or claims management
• Strong work ethic with attention to detail
• Ability to manage workload and prioritize tasks.
• Excellent written and spoken English.
• Ability to work independently and in a team-based environment.
• Proficient in Excel and other relevant systems
• Experience in resolving client issues and balancing various parties' needs and requirements.
• Drive for process improvement and change management.
• Willingness to occasionally work outside core hours and travel away from home or overnight.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.