Client Development Manager

Contract: Permanent, Full-time (37.5 hours per week), Monday to Friday between 8am and 6pm

Location: Home based with travel as required

Salary: Up to £38,000 per annum

As a Client Development Manager at our client, you will play a crucial role in building and maintaining strong relationships with their small business clients, ensuring they receive exceptional occupational health services. Leading a team of Client Relationship Managers, you will oversee a diverse portfolio of clients, providing expert support, driving engagement, and identifying opportunities to expand their services through proactive cross-selling and upselling.

Your focus will be on delivering outstanding client experiences by understanding their needs, resolving queries efficiently, and ensuring contract renewals run smoothly. You will also act as the first point of escalation for client concerns, working closely with internal teams to maintain service excellence. Through effective leadership, data-driven decision-making, and strategic relationship management, you will help them maximize the value they deliver to their clients while continuously improving the profitability and retention of their client base.

This is an exciting opportunity to take ownership of a key client portfolio, drive business growth, and lead a dynamic team in delivering exceptional occupational health services. If you’re a strategic thinker with a passion for client success, our client would love to hear from you!

Main Objectives

• Develop, maintain, and retain strong relationships with small business clients.
• Cross sell and upsell additional services in line with agreed business targets.
• Proactively seek to improve the profitability of the client portfolio.
• Recording and reporting of key data relating to the client portfolio.
• Lead, mentor, and manage a team of Client Relationship Managers.

Requirements For This Role

• Bachelor’s Degree and/or 3 years’ experience in a client account management role, including commercial and contract management.
• Strong communication and presentation skills – must be able to communicate efficiently (verbally, in print and via the phone) to all levels of internal and external stakeholders.
• Excellent relationship management skills – must be able to build and maintain relationships with senior managers, directors, and key client stakeholders.
• Data management – must be possess data management skills and be able use them rigorously to maintain accurate client records.
• Time & Diary Management – must be able to manage own time and diary, whilst working from the office or home.
• Experience of Outlook, Word, Excel and PowerPoint is essential. Knowledge of or commitment to developing fluency with Salesforce is essential.
• The ability to work under continual pressure to deliver results (client on-boarding, upsell and retention).

Company Benefits

• 31 days holiday inclusive of bank holidays, increasing with length of service
• Contributory pensions scheme up to 5%
• Access to company benefits and discount portal
• Access to a Health Cash Plan
• Free eyecare vouchers
• Cycle to work scheme
• Access to confidential Employee Assistance programme
• Interactive mental health and wellbeing app

How To Apply

Interested in this Client Development Manager opportunity Click apply and you will be redirected to our client’s careers website to complete your application.