About us

• Boutique and tight-knit private (non-NHS) child and adolescent psychiatry outpatient clinic
• National centre of excellence in the private sector with many international clients
• Large team of psychiatrists and operational team colleagues who will work alongside the postholder

Exciting Benefits

• Prestigious Location: Harley Street, Central London
• Position: Full-time permanent role
• Hybrid working option
• Salary (depending on experience) £27,000 - £30,000
• Annual Leave and Sick Leave
• Private Pension
• Employee Assistance Programme
• IT Equipment & Training

The Ideal Candidate

We are looking for someone that can join our Enquiries Team, who is organised, self-motivated, has great attention to detail, excellent sales technique, promotes excellent customer service skills and understands that the little details are important.

You would be the first point of contact for someone accessing the service. You would need to be knowledgeable about the services, doctors and processes in place. You will assess potential new clients against an eligibility criteria and review this with the client wishing to enter the service.

The role is primarily telephone based, working from home but will be working onsite 1 day per week at our clinic in Harley Street.

Private practice and psychiatry experience is desirable but not essential.

The role will report to the Compliance and Customer Relations Manager

Role responsibilities

The tasks to be undertaken, but not limited to, include:

1. Referral Management:

• Review referrals and make notes.
• Identify stages and take appropriate actions.
• Complete tasks following referral review.

1. System Navigation:

• Work across various systems.

1. Client Interaction:

• Conduct enquiry calls and book appointments.
• Conduct outreach communications to maximise bookings.
• Support customer feedback systems

1. Patient Review:

• Support monthly review of discharged patients and act.

1. Financial Transactions:

• Issue refunds and take payments.

1. Communication:

• Respond to email queries.
• Deal with complaints and find resolutions.
• Communicate with clinical and non-clinical team members.
• Regularly liaise with the Accounts Manager.

1. Leadership:

• Deputise for the Referrals and Customer Relations Manager when on leave.