Client Relations Administrator

We’re on the lookout for excellent, customer-obsessed individuals to join a Client Solutions department as a Client Relations Administrator.

Salary range between £25,000-£27,000.

You will be working 35 hours per week between the hours of 8.30am to 5.30pm on a rota basis Monday - Friday, including a break for lunch of 1 hour.

Why Join the Team?

Join the Client Solutions team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:

• Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
• Work-Life Balance: Potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.
• Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.
• Convenient Amenities: Coffee machines, daily van selling food, nearby Waitrose and town centre (10-minute walk), nearby car park, and train station (5-10 minute walk).

The Role

Providing exceptional customer service is key and the Client Relations department plays a leading role in making this happen. The Client Relations Administrator is crucial within the department, managing mailboxes and answering queries from customers and advisers via phone, email and live chat.

Fundamental to this role is customer service. This means being a pro at maintaining a healthy balance between delivering customers’ needs and expectations, while managing a dynamic and varied workload. Every day you’ll manage multiple queries through various channels all with the aim of ensuring service standards are met, enabling advisers to get the best outcome for their clients.

You'll join an energetic and collaborative team that supports each other, always learning and developing. The team have a great track record of progression, so this is a brilliant opportunity to progress your career. Each day will be different, and the role will evolve with time and effort.

About You

The ideal candidate will be highly organised, capable of managing time efficiently, and skilled at multitasking. You’ll excel in teamwork, take pride in delivering outstanding customer service and seek a collaborative environment where you feel empowered yet supported.

Skills:

• Be proactive and use your initiative to provide exceptional service.
• Identify and drive business improvements.
• Plan and manage your workload to meet service standards, ensuring your team works effectively together.
• Uphold company values and branding in all communications and interactions.
• Collaborate with and influence colleagues and partners to achieve the best outcomes for customers.
• Take accountability if issues arise, ensuring they are resolved to completion.
• Take ownership of your development by embracing all opportunities to learn and grow.
• Previous pension platform knowledge and experience is desirable.

If you’re interested in this role of Client Relations Administrator, click 'apply now’ and a member of our team will be in touch!