Client Relations Officer

Responsibilities:

Serve as the main point of contact for School Admin Staff, addressing inquiries and resolving issues in a timely and professional manner
Build long-lasting relationships with customers, ensuring their satisfaction and loyalty
Actively listen to customer feedback and use it to identify areas for improvement
Collaborate with internal teams to ensure seamless communication and coordination of customer-related activities
Provide personalised assistance and support to customers, understanding their unique needs and preferences
Maintain accurate and up-to-date customer records
Stay up-to-date with industry trends and best practises to continuously improve customer service strategies
Requirements:

Proven experience in a customer service role, ideally within the service industry
Excellent communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds
Strong problem-solving and decision-making abilities
Ability to work well under pressure and meet deadlines
Proficiency in using customer service software, databases, and other relevant tools
High level of empathy and patience

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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