Client Relations Specialist

You will be the first point of contact for prospective clients, responding to online enquiries and answering phone calls with warmth and sensitivity.

Client Details

London based, top divorce and family law firm specialising in high net worth and complex cases with an international element. They only hire the best people to gain the best possible results for their clients. With a unique approach to legal matters, specially tailored to the needs of HNW individuals, they offer the best possible representation for divorce and family law.

Description

Main responsibilities:

You will be the first point of contact for prospective clients, responding to online enquiries and answering phone calls with warmth and sensitivity.

• From liaising with our team of solicitors, you will understand the best match for a prospective client, and work with that professional to arrange and prepare for the initial client meeting.
• You will welcome clients to their initial meetings with solicitors and follow up afterwards to ensure that an instruction will result.
• You will maintain relationships and engage with clients to ensure that they receive the best possible care and service.
• At all times, you will maintain immaculate records, and monitor and optimise your own KPIs.
• There will be other ad hoc administrative duties which will need to be undertaken and some potential project work.

Profile

They have been growing exponentially and are currently searching for a talented individual to join the business team as a Client Relations Specialist, reporting to the Client Relations Managers.

To be an ideal candidate you will need to be a passionate and professional individual with a solid academic background. Previous experience working in customer relations and/or in telecommunications roles, particularly at Nightline or similar, is valued but not necessary, as is an understanding of family law. You should also view the vacancy as an opportunity to join an exciting firm and develop within the area of client business development.

Qualifications/experience:

• Experience working in a client-facing or operations role.
• Degree level education from a good university is desirable, but not essential.
• Legal understanding is beneficial.

Skills:

• Excellent communication and interpersonal skills.
• Excellent telephone manner - articulate and able to adapt style and tone accordingly.
• High level of emotional intelligence.
• Good stakeholder management.
• Highly organised and with a good eye for details.
• Ability to multi-task and prioritise effectively.
• Dynamic and effective team player.
• Tenacious and able to work under pressure.
• A real desire to understand how our business operates and succeeds.

Job Offer

You will receive an excellent salary up to £30,000 plus a bonus on top of that up-to 30% - the equivalent of £9,000 extra!

There are great benefits such as...

• Private health
• Dental insurance
• Fitness club memberships
• 25 days leave + Bank holidays
• Pension
• Team socials
• and much more

The position is full time, permanent and requires you to be in the office 5 days.