Client Retentions Executive

We are looking for an experienced Customer Service Professional/ Account Manager to join our client based in South, west London.

Working for a leader in the skincare and aesthetics’ industry as a Client Relationship Executive this role will see you using your experience to reach out to clients haven’t placed an order in the last 6 months, reintroducing yourself and the business and offering free products and training.

To thrive in this role you must love speaking to people and have a real interest in beauty products/ aesthetics’.

Working in the office 5 days per week, this company boasts a fun, open plan environment with a real family feel.

Paying up to £36,000 DOE.

Duties will include:

• Making high volume of outbound calls daily to lapsed clients who have not placed an order in the last 6 months
• Coordinating shipping of free products or arranging training directly with clients
• Identify sales opportunities from enquiry emails and pass to sales team accordingly
• Working directly with colleagues on marketing activities such as social media, seminars / shows / conferences design.
• Administrative support such as updating packing lists, helping with venue booking and travel/accommodation.
• Understanding and maintaining the professional brand position and supporting Partnership Managers and fellow office staff in their sales and training activities.

To be considered you must:

• Have a strong work ethic with the want to grow the business
• Have the ability to work alone & in a team environment
• Be a bubbly and confident individual with a flair for offering outstanding customer service
• Be able to build strong client relationships and go that extra mile

Please note to be considered you must have at least 3 years customer service experience AND must have a strong interest in cosmetic and aesthetic sales.

Don’t delay, apply today.

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer