ARE YOU THE ONE?
As our Client Services Director, you'll drive growth and innovation, positioning us as brand engagement pioneers. With a creative, forward-thinking mindset, you'll challenge norms, deliver top-notch results, and inspire teams.Your leadership will ensure operational excellence and forge key partnerships, shaping the future of retail marketing
WHAT YOU’LL BE UP TO
MANAGEMENT AND LEADERSHIP
Lead by example, influencing clients and stakeholders.
Oversee diverse teams for seamless end-to-end processes.
Communicate vision, empower teams, and drive strategy for business goals.
Foster team growth and potential through best practices.
Proactively build high-performing teams, adhering to organisational values and service agreements
DEVELOPMENT & GROWTH
Drive account team strategy and excellence. Innovate industry initiatives for business and client growth.
Enhance Blue Square's core offering by identifying new opportunities.
Utilise data insights for strategic growth
COLLABORATION
Establish and execute a comprehensive communication strategy to provide regular updates to the senior leadership team on statement of works progress. Cultivate strong relationships to foster synergy and pinpoint growth opportunities for successful outcomes.
Collaborate closely with internal teams to push for ongoing improvements in internal processes and be willing to challenge the status quo when necessary.
Take the lead in effectively managing and executing projects, working in collaboration with external agencies, internal stakeholders, and clients, all while ensuring clear and realistic expectations are maintained throughout
PROJECT MANAGEMENT
Streamline project briefings for stakeholder alignment. Ensure compliant project management and track/report delivery within master service agreements.
Conduct insightful post-project reviews to enhance processes and expand service offerings.
COMMERCIAL & CONTRACTUAL GOVERNANCE
Own contract compliance metrics, including client meetings and progress updates.
Align financial metrics with business goals, ensuring meaningful contributions. Monitor statement of work performance and seek alignment with business objectives.
Proactively address any unclear or off-track areas, offering solutions. Exercise integrity in client funding, prioritising value and success for both parties.
ARE YOU OUR PERFECT PARTNER?
WHAT YOU CAN EXPECT FROM US