Client Success Director

Posted Today by Appcast Enterprise
New
Competitive salary
London , South East England
Permanent, full-time
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Job Description

CitrusAd provides e-commerce retailers with a SaaS digital advertising platform that unleashes the potential of an online shelf space. Through its white-label Retail Media Platform, CitrusAd empowers retailers to monetize their site traffic using personalized advertisement solutions including Sponsored Product listings, Responsive Display Banners, Email advertising, Branded Landing pages, and much more.

Retailer Relationship:

  • Provide world class service to our retail partners, manage the day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members.
  • Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers and brand teams.
  • Present the platform through succinct and efficient demo's as and when required

Supporting Ongoing Client Success

  • Integrate with the retailer's internal team to become an integral part of the growth of the partnership.
  • Run Quarterly Business Reviews to discuss success, areas for growth and revenue opportunities.
  • Create best practice guidelines, support and train in ternal teams and ensure that the retailer has all the resources required to grow.

Overall, the Client Success Director (CSD) is better understood as being adept in all areas of the retailer partnership. We empower our staff to manage all aspects of their retailer relationships, from training internal teams to understand the benefits of our platform, making recommendations including the trading and ecommerce sales divisions, through to helping support suppliers get the best out of the Citrus platform. Working closely with our CIE's to ensure communication is shared amongst the business and targets met. The CSD is supported by the company leads in the various cross-functional departments; However, it is imperative that the CSD has the capability to action forward necessary tasks on demand and lead the account growth.

Qualifications

About you:

We are looking for a Client Success Director who has the following skills, knowledge, and experience:

  • Strong retail media, ecommerce and digital knowledge
  • 5+ years Previous experience within supplier/retailer sector
  • Excellent interpersonal communication skills
  • Solution oriented mindset
  • Excellent presentation and influencing skills
  • Has a "can-do" attitude
  • Efficient time management skills
  • Strong organizational skills
  • Ability to work in a team environment

It would be great if you also have:

  • 5+ years of Account/Client Management experience
  • Digital Media experience
  • Supplier Media experience
  • Previous experience using the CitrusAd technology
  • Negotiation Skills


Additional Information

Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community.

Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.

#LI-TF1

REF240344QCompany Description

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

  • Life at Epsilon: https://us/about-us/epic-blog
  • DE&I: https://us/about-us/diversity-equity-inclusion
  • CSR: https://us/about-us/corporate-social-responsibility

We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion, and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly.

We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals.

Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability.

Reference: 53181428

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