Client Success & Insight Manager

Our client is seeking a dynamic and experienced Client Success & Insight Manager to join their growing team. This is an exciting opportunity to work with a innovative insights platform focused on providing exceptional client experiences.

Location: Remote (UK-based), with occasional travel to London office

THE CLIENT SUCCESS & INSIGHT MANAGER ROLE RESPONSIBILITIES WILL INCLUDE:

• Serve as the primary point of contact for clients, managing regular communications.
• Develop a deep understanding of clients' organizations and identify growth opportunities.
• Collaborate with internal teams to design and deliver research projects meeting clients' needs.
• Provide product knowledge and insights to inspire clients to maximize platform value.
• Work with the business development team to identify and secure new business within existing accounts.

THE IDEAL CLIENT SUCCESS & INSIGHT MANAGER WILL HAVE:

• Proven 5 years experience account management or customer success experience in FMCG industry.
• Strong relationship-building, communication skills to engage confidently with senior clients.
• Familiarity with insight platforms and understanding of research process.
• Proactive, solution-oriented approach and ability to adapt in a fast-paced scale-up environment.
• Passion for exceptional client experiences and genuine interest in the product and mission.

WHY JOIN THIS BUSINESS?

• Opportunity to work with a vibrant, remote-first team contributing to company growth.
• Be part of an innovative insights platform focused on delivering exceptional client experiences.
• Remote working with occasional travel to London office for team meetings.
• Attractive package offered for the successful candidate.

Armstrong Lloyd is a marketing specialist recruitment services provider. We specialize in the B2B SaaS space and have a variety of similar jobs available. We offer a personal service that will give you the best possible outcome in the recruitment process.