Clinical and Quality Analyst

Clinical and Quality Analyst

Location: Croydon, Manchester, Bristol or Tewkesbury (hybrid working available)

Status: Full-time, permanent

Salary: £35,000 - 42,000 plus benefits

Health & Care Management Ltd. (HCML) is a rehabilitation company that works to coordinate and accelerate the rehabilitation of injured individuals. HCML's Clinical and Support Services work within a comprehensive Clinical Governance framework, overseen by HCML's Director of Clinical Governance, to ensure that we are providing market leading excellence in clinical case management services to our patients/clients and customers. The Clinical & Quality Analyst (C&QA) will be responsible for auditing cases which include assessment reports, phone calls, case files and more, with the aim of directly supporting and supervising clinical staff to deliver an excellent and safe clinical administrative service. This will ensure all required standards are met and data outcomes are completed promptly and accurately.

Although staff across the business are managed and supported by their own line managers (many of whom will be clinicians themselves), the C&QA will be expected to be a sounding board for clinical and other discussions. This can occur in many different forms such as team huddles, one on one chats, case clinic meetings (where case managers discuss particularly tricky cases among themselves as peer support) or anything else. The C&QA will be expected to be able to support staff in finding answers to questions that they may have and knowing who in the business, among our multiple clinical experts, is the right person to approach for different areas of expertise.

• Reviewing and auditing cases, documentation, phone calls and other areas of staff work. Reviewing clinical decisions, to ensure that rehabilitation clients are being appropriately supported in their recovery.
• Reviewing and auditing cases to ensure that all system users are adhering to correct policies and procedures in relation to timeliness and order of actions, note keeping, data capture and accuracy, documentation filing etc.
• Ensuring that all required outputs (e.g. data, correspondence etc.) are accurate and timely so that HCML complies with our customers' minimum requirements.
• Supporting line managers to manage the performance of their teams against external and internal KPIs and advocating the expectations of a high-performance culture across HCML.
• Auditing supplier reports, documentation and any other correspondence and information about the service that the clinical suppliers are delivering to review their clinical decision making.
• Supporting HCML's Supplier Manager to ensure high performance delivery against KPIs by our customers.
• Work with owners of HCML policies (e.g. the incident management policy, clinical governance policy, health & safety etc.) to ensure that those policies are up to date and accessible to all staff on the quality management system (QMS) and that all staff and contractors receive training on the policies relevant to them.
• Identifying the root causes behind non-compliance and working with the wider performance, operations, and support teams to eliminate these root causes and improve compliance and performance across the business.
• Work closely with the Customer Experience team to support, review and investigate items of clinical feedback.

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Medicash Health plan
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• Employee Wellbeing Seminars
• CPD opportunities
• Professional memberships paid for (role dependent)

• You must be actively registered with the HCPC as a physiotherapist, occupational therapist, or with the NMC as a nurse. Or have equivalent clinical expertise.
• Competent in assessment and treatment of MSK conditions.
• Experience of supporting and helping others to find answers to clinical questions and of working with individuals and groups to help them succeed in their roles.
• Experience in a job that has involved handling of data.
• Experience of internal audit processes and procedures.
• Familiar with medical terminology.
• Strong communication/interpersonal skills.
• Proven analytical background.
• Fundamental analytical and conceptual thinking skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.

• Experience of clinical audit.
• Experience of working with health professionals at all levels.
• Knowledge and experience of managing databases.
• Previous case management experience.

This role would suit someone with previous experience as a physiotherapist, nurse, occupational therapist, clinical auditor, case manager

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships