Clinical Quality Assurance Specialist- Remote

Location: Hybrid or remote
Department: Bush & Company
Job Type: Full time
Contract Type: Permanent
Salary: up to 35,000 doe

A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector; helping people following life-changing injuries and supporting the legal and insurance industry to care for clients.

As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do, and making a difference in people’s lives.

The role of Clinical Quality Assurance Specialist is offered on a remote basis or hybrid basis, with some travel to our Daventry office required. We are happy to consider candidates seeking full-time or part-time work.

THE PURPOSE OF THE ROLE

Using your expertise as a registered clinician, you will undertake quality assurance of medico-legal quantum and liability reports & related documents associated with the expert witness claim cycle.

WHAT YOU WILL BE DOING AS CLINICAL QUALITY ASSURANCE SPECIALIST

• Proofread highly complex reports and provide feedback to the Associates to ensure quality and robustness of the final product.
• Offer professional guidance to Associate Expert Witnesses with regards to their instructions and the legal process associated.
• Ensure all QA processes effectively support the delivery of services to the Company’s clients and customers.
• Work with and assist Associate Expert Witnesses to meet deadlines and service level agreements.
• Provide clinical and/or legal-focused support to Associate Expert Witness and other stakeholders as required.
• Assist in the provision of mentoring Associate Expert Witnesses within the remit of your role, as identified by Head of Medico Legal.
• Provide support and input into weekly case clinics with the Associate Expert Witnesses, as identified by Head of Medico Legal.
• Provide support to Bush & Co Reports Team, as identified by Head of Business Operations.

SKILLS AND EXPERIENCE REQUIRED:

• Strong background in healthcare. With experience of care package provision and individuals with long-term health needs
• Clinical qualification (degree advantageous, minimum 10 years post-registration): for example, Nurse, Occupational Therapist, Physiotherapist.
• Ability to understand and calculate costs associated with care/therapy provision as recommended within Associate Expert Witness reports.
• Strong attention to detail and ability to focus.
• Ability to identify the medico-legal aspects of the claim-cycle.
• IT skills – outlook, word, excel.
• Organisational skills.
• Leadership skills.
• Line management experience advantageous but not essential.
• A knowledge of the personal injury, clinical negligence sector
• This role may also be suited to you if you are currently working in the personal injury sector at Paralegal level.

PERSONAL ATTRIBUTES:

• Rigorous, evidence-based professional, keen attention to detail
• Hardworking
• Driven to deliver outstanding customer service.
• Approachable, supportive & helpful
• Unified working across internal departments to deliver the service, Operations, Finance, CM’s, Governance
• Curious to find new ways to support stakeholders.
• Passionate to keep our injured clients at the centre of everything we do.
• Knowledgeable
• Confident communicator orally & in writing
• Strong attention to detail
• Integrity
• Resilient
• In addition to a competitive salary, we offer 23 days holiday, a contributory pension, and a healthcare scheme with Simply Health.

We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.

You may also have experience in the following: Clinical Compliance Coordinator, Quality Assurance Analyst, Regulatory Affairs Specialist, Clinical Standards Auditor, Clinical Quality Control Officer, Quality Assurance Manager, Clinical Quality Improvement Specialist, Compliance Auditor, Quality Assurance Coordinator, Clinical Regulatory Compliance Specialist.

REF-213905