Cluster Manager 13 x sites - North West London

Our client, an incredibly well-established Funeral Care business whom have been actively operating for well over 150+ years, are looking to recruit an innovative, personable Cluster/Area Manager to join their growing operation. Overseeing 8 x sites across North West London, this is an incredible opportunity to really put your own stamp on a popular, empathetic, growing business!

Our client have a portfolio of Funeral Homes across the UK, and strive to set the highest standards for the Funeral profession in terms of client service/care for the deceased - aware and empathetic to the most difficult period in anyone's lives, they are here to help with compassion, respect, openness and care. Following a huge company restructure in which they are focussing more than ever on providing an exceptional service, they are now seeking a new Cluster Manager to oversee their operation across the North West of London, managing 13 sites and ensuring business growth throughout the region. In a nutshell, your responsibilities will include:

- Managing 13 x sites (and 20 FTE) across North West London
- Ensuring top quality and care of the deceased at all times, through each team/site
- Ensuring an incredible service is afforded to all clients, at all times
- Developing, leading and coaching team members to ensure potential is maximised
- Providing hands-on support within each team, demonstrating best practice and standards at all times
- Working within the community to increase brand awareness, increase partnerships and attract new customers - Delivering organisational growth across the branch network
- Providing effective management of the team, including the ongoing management of employee relations/issues in a caring, positive, engaging and inclusive environment
- Full accountability for ensuring compliance with standard operating procedures

In order to be considered for this position, it is ESSENTIAL that you have the following:

- Experience of overseeing a high-performing, multi-site operation (very open to industry!)
- Experience of operating ata senior level in a commercial, customer-facing environment
- Experience of delivering organisational growth through wider teams
- Innovative thinker - keen to explore/implement new ideas
- Empathetic nature
- Strong commercial acumen
- Inspirational leadership skills
- Demonstrable ability to create, implement and deliver strategic growth
- Proven ability to achieve results through the wider team
- Ability to influence, effectively develop and coach others to their full potential
- Full UK driving licence

As mentioned above - industry experience is not required (in fact, our client would prefer a candidate from a completely different background in order to inject fresh ideas!), and in addition to a very competitive salary, our client are also offering:

- Discretionary annual bonus
- £4,500 car allowance - Complete autonomy on own diary (splitting time between different sites as you see fit)
- Incredible progression opportunities as the company continues to evolve/grow
- Genuine ability to make a difference to people's lives and help to get them through incredibly tough times. Those in the industry tend not to leave, as it's incredibly rewarding!

Our client are looking to move incredibly quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!

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