Collections Agent
Collections Agent
Sheffield
£23,000- £26,000
My client is looking for a Collections Agent who will be responsible for making and receiving telephone calls from businesses and individuals to recover outstanding debts. Handling difficult conversations in a sensitive and professional manner with customers over the telephone.
The successful candidate will be working shifts between 8am to 8pm - Monday to Friday, in an open plan, contact centre environment – achieving personal and team targets. The role requires clear and confident communication skills, both writing/data entry and over the telephone, and the ability to work to targets. The successful candidate will have previous experience working in a call centre or credit control type role, be happy to make outgoing telephone calls to customers, and have strong problem-solving abilities.
Key Responsibilities:
- Making and receiving telephone calls with customers to arrange payment of outstanding debts
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone
- Entering accurate records of conversations and payment agreements into a customer database
- Following processes and guidelines regarding debt collection
- Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around
Required knowledge and experience:
- Previous experience working in a call centre or credit control type role
- Clear and confident communications skills – both writing/data entry and over the telephone
- Comfortable working to targets – earning more money based on achievements
- Strong IT skills – ability to pick up different technologies and systems quickly
- Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
If you have the required experience and would like to work for a leading debt recovery company in the UK, please apply now.
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Applicants must be located and eligible to work in the UK without sponsorship.
Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website.
Reference: 52906848
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