I am working with a well known organisation to recruit for a number of Collections Agents to join their Customer Service Department in the Financial Services industry. The ideal candidate will be skilled in maintaining customer relationships and managing financial accounts.

Client Details

Our client is a large organisation in the Financial Services sector. Renowned for their commitment to delivering excellent customer service, they have a strong reputation for their professional development programmes and their emphasis on employee well being.

Description

• Engage with customers to discuss their accounts and arrange suitable repayment plans
• Maintain accurate records of customer interactions and transactions
• Adhere to company policies and procedures, as well as legal regulations
• Cooperate with the team to achieve targets and improve customer service
• Identify opportunities to support customers in financial difficulty
• Deliver high-quality customer service in a professional and empathetic manner

Profile

A successful Telephone Collector should have:

• Knowledge of financial services industry
• Previous experience in a collections role.
• Strong communication skills, both verbal and written
• Experience in managing accounts and customer relationships
• Ability to work in a fast-paced environment
• Excellent problem-solving skills with a customer-centric approach

Job Offer

• Competitive salary and benefits package.
• Comprehensive training and career development opportunities
• A professional and supportive team environment
• Competitive holiday leave