Collections Manager (14 month FTC)

Role: Collections Manager (14 month FTC)

Location: London (Hybrid role)

Salary: £52k

Exciting opportunity for an experienced Collections Manager to join an asset finance specialist based in London on a 14 month FTC. The successful candidate would be joining a great team on a hybrid basis working for a dynamic, growing company.

Responsibilities of Collections Manager

• As a Collections Manager, you will lead the team in effectively chasing customers for outstanding balances.
• You will directly report to the Head of Collections, providing updates and strategic insights.
• Prepare and deliver comprehensive reporting information to the Head of Collections regularly
• Lead and manage the Collections Team, ensuring performance goals are met and providing support as needed as a Collections Manager.
• Conduct monthly one-on-one reviews with team members to provide feedback and support their professional development in your role as a Collections Manager.
• Implement and oversee quality assurance measures within the collections processes as a Collections Manager.
• Provide expertise and support in handling high-end cases and litigation recovery cases.

Experience and Skills needed to be Collections Manager

• Proven experience as a Collections Manager or in a similar leadership role within collections.
• Ability to thrive and lead effectively in a fast-paced and dynamic environment as a Collections Manager.
• Experience in developing and optimizing collections systems and processes.
• Build strong customer relationships and manage challenging interactions effectively in your role as a Collections Manager.
• Display motivation and a strong drive for excellence in collections management.
• Utilize excellent verbal and written communication skills to lead the team and liaise with stakeholders as a Collections Manager.
• Demonstrate a passion for delivering exceptional customer service while managing collections operations as a Collections Manager.
• Apply strong numerical skills to analyze data and make informed decisions in your role as a Collections Manager.

Please contact Joanne Crawley for more information.