Collections Specialist - Financial Services

Our client is the specialist business finance division of a highly regarded merchant bank.

The are looking to appoint an experienced collector to join their team based in Chester, to undertake collection of overdue accounts, ensuring that all arrears and repossessions cases are actioned promptly and effectively and in a timely manner to maximise recoveries and minimise losses on each case.

Key responsibilities include

* Collection of overdue accounts as agreed with the Collection Manager.
* Ensure that arrears are kept below budgeted maximums.
* Corresponding daily with customers via telephone and email to ensure payments are made.
* Advising and providing regular updates to relevant staff of any significant collections case and its progress.
* Maintaining up to date records and allocation of monies.
* Administration of direct debits and preparing arrears reports.
* Liaise with insurance companies, repossession agents, legal representation and sales representatives.

The successful candidate will have

* Relevant experience in a similar Collections role dealing with vulnerable customers over the phone and email
* Excellent numerical and analytical skills
* Strong customer service skills and the able to effectively communicate both verbally & written
* A practical problem-solving skillset
* The ability to multitask and adapt working styles when required
* Exceptional interpersonal skills

The role is based in Chester, and if full time offers a hybrid working pattern - we will also consider part time, which would be 3 days per week in the office.