About Us:

We are a dynamic and esteemed insurance Brokerage with a strong reputation in the commercial sector. Our team is passionate about delivering excellent customer service and providing efficient claims handling that makes a real difference to our clients. We are now looking for a motivated Commercial Claims Handler to join our team in Colchester (Bury St Edmunds; Norwich or Cambridge office).

Key Responsibilities:

• Handle a portfolio of commercial insurance claims from notification to settlement.

• Assess policy cover, liaise with brokers, insurers, and other stakeholders.

• Manage claims across various commercial lines including property, liability, and motor.

• Ensure timely and accurate claims processing in line with regulatory requirements.

• Keep clients informed and supported throughout the claims journey.

• Maintain accurate records and contribute to reporting and claims analysis.

Key Requirements:

• Previous experience in commercial claims handling (essential).

• Strong understanding of insurance policies and the claims process.

• Excellent communication and negotiation skills.

• Attention to detail and a proactive approach to problem-solving.

• Ability to work independently and as part of a collaborative team.

• Good IT skills, including experience with claims management systems.