Commissioning Support Agent

Calisen Metering, part of the Calisen Group, is in an exciting and strong position where we are seeing growth and development in all areas of the business. Our Metering Operations department are looking for a Commissioning Support Agent to join the deprogramming team.

The successful applicant will become a subject matter expert in the commissioning process across all our key suppliers, understanding in detail the onsite process, as well as having a good understanding of how to utilise key back-office systems to investigate, monitor and triage.

The Commissioning Support Agent will also be responsible for providing support and advice to Calisen Metering Field Services for commissioning queries and will act as a point of contact and support for other departments within Calisen Metering to assist with queries/requests relating to commissioning, as well as engaging with suppliers and customers in response to requests and queries relating to live and past commissioning processes.

This is a permanent, full-time role, working 37.5 hours per week on a rotating shift pattern between 8am–6pm, Monday–Friday, as well as Saturday cover also on a rota between 10am-2pm.

This is a hybrid role, where you will work 2 days a week from our Wigan office, and 3 days from home.

Why work for Calisen Metering?

• Annual salary review
• 30 days holiday, increases to 33 days with yearly service (includes bank holidays)
• Company sick pay
• Become a member of our Health Shield benefits programme, giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments, plus much more!
• 24/7 EAP helpline
• Free on-site car parking, including free use of electric vehicle charging points
• Ideally located close to Wigan town centre for public transport links
• Hybrid working pattern – 3 days from home, 2 in office

Key Responsibilities:

• Be a subject matter expert in the onsite commissioning process across all suppliers.
• Have a good understanding of the functionality and set up of each DCC adaptor utilised by key suppliers.
• Provide direct support to Calisen Metering Field Services for any commissioning queries of an escalated nature.
• Provide feedback to enable reporting around issues raised, to enable continual improvement.
• Act as point of contact for suppliers in relation to commissioning queries and requests.
• Act as the link between the Supplier and Calisen Metering Field Services in relation to commissioning issues/queries.
• Management of inbound/outbound calls from/to customers to arrange follow up visits to rectify commissioning issues.
• Management of mailbox relating to commissioning queries/revisit requests.
• Escalate to key internal stakeholders any major service issues in relation to commissioning.
• Assist with working invoicing disputes relating to commissioning, evidencing steps taken on site and resolution to progress to a billable state.
• Complete ad hoc analysis on commissioning data as and when required.
• Always deliver the best possible customer experience.
• Any other ad hoc duties as requested by your manager and the directors of the Company.

What we are looking for:

• A good standard of education (GCSE level including English & Maths or equivalent). Any higher-level education/qualifications (A-levels, degree etc.) would be desirable.
• Prior experience working within a similar commissioning agent type role is preferred, with any experience working within the utility metering industry being highly advantageous.
• Previous experience of providing excellent customer service using various methods of communication, with the ability to prioritise work and meet deadlines.
• Computer literate with ability to operate Microsoft Office.
• Excellent communication, interpersonal skills, organisation and administration skills, with the ability to work as part of a team and on own initiative.

Please apply today for consideration.

Calisen is proud to be a Real Living Wage employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.

Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams’ backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability. We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.

Please note: All successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.