Complaints Adviser: Quality Checking

An opportunity to develop a career with one of the most respected investment and wealth clients in the UK, for an experienced complaints adviser.

With roles UK wide, and remote working available, we are looking for a people who have handled financial services related complaints, in a regulated environment. This is essential for your application to be considered.

Responsibilities:

• Responsible for undertaking the quality checking of an allocated number of decisions made by Complaints Advisers on complaints about advice.
• Act as quality gatekeeper, you’ll carry out quality checks on non-complex complaint investigations.
• You'll provide accurate and effective support to the Client Liaison division in its handling of complaints.
• Act as a point of contact for other team members to discuss complaint findings and outcomes.
• Ensure complaints are handled in line with the principle of treating clients fairly and in a cost-effective manner.

You must have a proven track record of handling regulated complaints, and an understanding of all products, including life, pensions and investments - as well as Trusts and all types of Tax.

You will be CII in Financial Planning (CF1-5), or Financial Planning Certificate (FPC1-3) as a minimum, and ideally CII Level 4 Diploma in Financial Planning, or willing to work towards it.

This is a chance to build a secure and long-term career with real progression and personal development. Bonus and excellent pension on offer, along with market leading benefits package.