Complaints Advisor 8-5

Posted 5 June by ACS Recruitment Solutions Ltd
Featured
Competitive salary
Lodge Farm Industrial Estate , Northamptonshire
Permanent, full-time

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Posted by ACS Recruitment Solutions Ltd
Complaints advisors
Northampton
Hourly Rate: £11.44
Working Hours: Monday - Friday, 8:00am - 5:00pm 1 in 4/5 weekends time given back when a weekend is worked. 

We are currently seeking a dedicated and empathetic Complaints Advisor to join our clients team in Northampton. This role involves addressing and resolving complaints from customers with a focus on ensuring customer satisfaction.

Duties

  • Receive and respond to customer complaints promptly and professionally.
  • Investigate and analyse the nature of complaints to provide accurate resolutions.
  • Work collaboratively with other departments to address complaints efficiently.
  • Communicate resolutions clearly and effectively to customers, ensuring their understanding and satisfaction.
  • Maintain accurate and detailed records of customer complaints, actions taken, and resolutions.
  • Utilise complaint tracking systems to monitor and update case statuses.
  • Engage with customers in a polite and empathetic manner, providing support throughout the complaint resolution process.
  • Gather feedback to identify areas for improvement and enhance overall customer experience.
  • Ensure compliance with company policies and procedures during the complaints resolution process.
  • Keep up-to-date with relevant regulations and industry standards.

The Candidate

  • Proven experience in customer service or complaints handling.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm and empathetic in challenging situations.
  • Detail-oriented with strong problem-solving skills.
  • Familiarity with complaint tracking systems is a plus.

Required skills

  • Dealing with Customer complaints

Application question

Have you dealt with customer complaints?

Reference: 52802093

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