Complaints and Improvements Officer

Posted 9 May by Pertemps Aylesbury Commercial
Easy Apply
£15.77 per hour
Aylesbury , Buckinghamshire
Temporary, full-time
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Posted by Pertemps Aylesbury Commercial
770100580 – Complaints & Improvements Officer

Are you looking for the opportunity to develop a career in the Public Sector? We have several fantastic temporary positions available working with our client Buckinghamshire Council!

Overview
On behalf of Buckinghamshire Council, Pertemps Recruitment have an exciting opportunity for a Complaints and Improvements Officer to join the team in Aylesbury. Working alongside the Information Governance Case Officer, you will play an important role in triaging and overseeing stage 1 complaints and enquiries via the case management system

Temporary – until 29/11/2024 with potential to extend or go permanent
Hours: Monday to Friday – 37 hours per week, 9:00am to 5:30pm (part time requests will be considered)
Pay Rate - £15.77 per hour
Start Date – as soon as possible
Work Schedule – Mix of office and home working
Location – Walton Street, Aylesbury HP20 1UA

About the role
As a Complaints and Information Officer, you will have a number of responsibilities including, but not limited to the following:
  • Taking calls for complaints over the phone 
  • Working with other council services to ensure timely resolution of complaints
  • Making decisions and problem solving for complaint cases
  • Drafting complaint responses

About you
The successful candidate(s) should have:
  • Complaints experience or customer service experience is expected
  • Local Authority experience is desirable
  • Excellent verbal and written communication skills with both customers and internal services
  • Ability to prioritise and organise workload
  • Ability to assess complaints and enquiries according to the Council’s policies
  • Experience in identifying improvements to processes and/or systems 
  • Accurate record keeping 

About us and our Client
As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of each individual’s talents has enabled us to open doors for our employees, our clients and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.

Buckinghamshire Council are a leading Authority with offices in Aylesbury, Amersham and High Wycombe, whose values represent exactly what they are – Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect:
  • A fair and inclusive culture
  • The chance to really make a difference to your local community and those around you
  • Health and well-being initiatives including Mental Health First Aiders and mindfulness workshops
  • Ongoing support, and the opportunity to develop and progress in your career
  • Opportunities to take part in fun activities such as fundraising and social events

Other information
We are looking for someone able to start as soon as possible.Interviews will be held over Microsoft Teams

Apply online now so we can review your application!
If you require more information on the role, please call our Pertemps Aylesbury office and ask for the Buckinghamshire Council team.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Required skills

  • customer service, call centre, complaints

Reference: 52619862

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