Complaints & Customer Care Administrator

Complaints & Customer Care Administrator - 4 months temporary to perm - Immediate start - Coventry based - 9am - 5pm some Hybrid working will be available paying £12.20ph.

Our client have a brand new team and they are now expanding! luxury office environment with outstanding facilities!

Job responsibilities:

General office administration including compensation payments, regulatory letters, and managing a centralised mailbox.

Arranging team meetings and preparing agendas.

Ensure KPIs, quality and performance are delivered to the highest standards ; written and verbal communication.

Manage contact through multiple channels including social media, telephone, emails and letter.

Manage and organise your own case load.

Data reporting as and when required.

Sustaining and developing effective relationships with key internal and external stakeholders.

Skills & Experience required:

Good numeracy, literacy skills including not taking.

Good IT skills, including Microsoft Word, Excel and outlook.

Good communications skills.

Strong organisational skills.

Strong Administration skills.

If you have the skills and experience and can start straight away then please apply now before it is too late?