Complaints Handler

Do you have previous experience handling complaints? If so, our client is seeking a Complaints Handler to join their team on a temporary basis for approximately 3 months

The successful candidate will provide advice and complaint resolution for housing tenancy and income related queries. Previous housing experience would be beneficial but is not essential.

Complaint Handler responsibilities:

• Responsible for receiving and administering all housing complaints into the service within set timescales
• Interrogating in-house systems, speaking to colleagues, and using policies and processes to identify whether the contact received is a service request or complaint
• Making reasoned judgements to ensure the complaint or service request is triaged to the correct team
• Responding to residents via email or letter to acknowledge, reject or extend their complaint
• Other admin tasks associated with complaint handling and team administration, which may include updating the customer liaison list, sending out responses, processing requests to escalate a complaint and handling complaint related queries from residents and colleagues when required

Complaint Handler skills and experience

• Complaint management experience
• Previous housing experience would be beneficial but not essential
• Have an inquisitive mind and be able to problem solve
• Not afraid to ask questions and use initiative to get the right outcome
• Be able to work under pressure and to strict deadlines
• Be customer focused with a high level of empathy and understanding
• Excellent organisational and administration skills
• Flexible and adaptable

If you do not hear from a consultant within 1 week of your application, then unfortunately on this occasion you have not been successful