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Complaints Handler

Complaints Handler

Posted 14 June by Everpool
Easy Apply Ended
Competitive salary
Stockton-on-Tees , Cleveland
Permanent, full-time
Work from home
View all jobs
Posted by Everpool
Complaints Handler

Full Time, Permanent

£25,000

37.5 hours a week (Monday to Friday, 9am – 5pm)

Hybrid – Stockon-on-Tees

Our client are looking to expand their customer relations team. Dealing with the general public, healthcare professionals, 3rd party agencies the aim of the role is to ensure the swift and accurate resolution to any such complaints.

Benefits:
  • 25 days holiday (+ bank holidays and birthday off) as well as the opportunity to buy up to 10 extra days.
  • Private healthcare and 24/7 virtual GP access.
  • Employee Assistance Programme (EAP)
  • Discounts at UK wide restaurants and cinemas.
A typical day will involve:
  • Handle enquiries from the general public, agencies and Healthcare Professionals and provide appropriate advice
  • Analyse and record accurately enquiries and new issues of complaint on a Complaint Management System.
  • Record all activities accurately on the complaint management system , SAMS, when dealing with each customer complaint
  • Draft letters, including replies to multiple issue and complex complaints to agreed quality standards.
Job Details:
  • 37.5 hours per week, Office Hours
  • £25,000
  • Monday - Friday
  • Hybrid – flexibility to work from home
  • Optional overtime
  • Advanced training programme (Health, Safety & Environment training (Display Screen Equipment, Environmental Awareness, Fire Safety, Office Safety)
 What we need from you:
  • Able to deliver customer service to a high standard i.e can demonstrate a consistent track record of delivering customer service to agreed quality criteria or standards.
  • Excellent I.T skills- particularly Microsoft Office – as you will be working on various systems and must have good understanding
  • Great interpersonal skills and ability to build a rapport with people
  • Time management and attention to detail
Interested?
If you feel the Complaints Handler position may be for you or you are interested in finding out further information, please contact Joe by email   ; alternatively, you can apply to this advert and someone from the Everpool team will be in touch.

Reference: 52873148

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