Complaints Handler

Are you a skilled problem solver with excellent communication skills? Do you thrive in a fast-paced, customer-focused environment? Our client is seeking a Complaint Handler to join their dynamic team in Coventry. As a Complaint Handler, you will be responsible for assessing and investigating complaints brought to the service by consumers and financial service providers. You will have the opportunity to make fair and balanced decisions and help resolve complex disputes.

What's in it for you?

• Permanent position with a salary of £31,238pa
• Hybrid working model, offering flexibility (4 days of your choice in the office across every 2 weeks)
• Health insurance
• Conveniently located office, just a 3-minute walk from Coventry train station

Responsibilities:

• Assess and investigate complaints, gaining a thorough understanding of both sides of the dispute
• Ask thoughtful questions and communicate effectively to quickly identify the core issues
• Provide clear and persuasive communication to clients, demonstrating empathy and fairness
• Make sound decisions and recommend appropriate actions to resolve complaints
• Prioritise and progress your case load in a timely manner, considering individual targets and service standards
• Identify and support vulnerable consumers, providing appropriate assistance
• Develop your skills and knowledge through continuous learning and improvement

Qualifications:

• Demonstrated ability to make fair and balanced decisions, articulating your reasoning
• Strong administrative skills with the autonomy to prioritise workload effectively
• Experience providing excellent customer service, even in challenging situations
• Clear and confident written and verbal communication skills
• Track record of meeting targets or service level agreements
• Understanding of financial products (desirable)

Join our client's team and be part of a company that resolves thousands of disputes each year. Your role as a Complaint Handler will make a significant impact on the lives of consumers and businesses. Apply now to contribute to an inclusive and customer-focused culture where everyone has the opportunity to succeed and flourish.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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