Complaints Handler

• Annual Salary: £28,000
• Location: Sutton
• Job Type: Full-time

We are seeking a dedicated Complaint Customer Advisor to join our facilities management team. This role is crucial in ensuring that all customer complaints are handled with the utmost care and professionalism, maintaining our company’s reputation for excellent service.

• Respond to customer complaints via phone, email, and other communication channels, providing timely and empathetic solutions.
• Investigate and resolve complex issues, liaising with other departments as necessary to find the root cause and prevent future occurrences.
• Maintain accurate records of customer interactions, actions taken, and feedback received.
• Collaborate with the customer service team to improve overall customer satisfaction.
• Stay informed about company policies and procedures to ensure accurate information is provided to customers.
• Participate in training sessions to enhance your skills and stay updated on industry best practices.

• Proven experience in a customer service role, preferably handling complaints.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional when dealing with challenging situations.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer service software and tools.
• A commitment to delivering high-quality customer service.

• Competitive salary with potential for performance-based increases.
• Opportunities for professional development and training.
• Supportive team environment.

To apply for the Complaint Customer Advisor position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.