Complaints Investigation Officer
Complaints Investigation Officer required for our established client. Yearly salary will be £27,000, working 37 hours a week.
This is a temporary position, with the view to become permanent in April 2025.
Duties:
- Log complaints
- Maintain communication with residents to keep them updated
- Investigate complaints; involving staff, managers and directors where appropriate
- Respond to complaints in line, and to set timescales in accordance with company procedures and the Housing Ombudsman
- Send customers well written, comprehensive responses to their complaints
Benefits:
- £27,000 per annum
- Pension
Experience required:
- Previous complaints and investigation experience (2 years minimum)
- Housing experience is highly desirable
- Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
- PC literate with Microsoft Excel, Word and Outlook skills
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Required skills
- housing
- customer service
- complaints
- investigation
- investigating
- ombudsman
Reference: 53034664
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
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