Complaints Investigator

We are looking for a Complaints Investigator to be available to work in the Basingstoke area. This role has great benefits, a very competitive salary and the successful candidate will join this dynamic financial services team on a permanent basis. This role as a Complaints Investigator has the propensity to move to a hybrid position once the probation period is successefully completed.

ROLE DUTIES

• Detailed, considered and informed investigation and analysis of all complaints providing a customer with a fair and thorough response of complaints
• Contact Internal and external parties for information is required to investigate and close a complaint
• Resolution of complaints within SLA, complying with regulatory deadlines and rules
• Liaison with the Financial Ombudsman Services in relation to escalated complaints
• Ensure the complaints database is updated and that all information is accurate
• Handling of complex inbound and outbound telephone calls and other forms of communication

SKILLS

• At least 2 years of Complaint Handling within an FCA regulated environment
• Exemplary standard of written and verbal output to all clients

BENEFITS

• Holiday (plus Buy and sell options)
• Life Assurance
• Pension
• Various wellbeing options
• Hybrid after probation