Complaints officer

Are you looking to work for a company who truly believes in what they do?
If you are someone who enjoys making a difference and providing excellent customer service then the role of Customer Complaints Handler could be for you.
My client focuses on tackling fuel poverty and providing support to the wider community, helping 27,000 homes across Scotland to date. This is an exciting time to be a part of a growing team proudly making a difference in peoples lives.
Based in their Edinburgh office, you will be responsible for handling customer complaints and ensuring they are resolved, exhibiting the highest standard of customer service. This role will require you to liaise with a variety of stakeholders across the company to deal with customer enquiries and ensuring the aftercare process runs smoothly by following up with customers.
Duties and responsibilities:
* Support the delivery of processes and procedures to customers following the installation of support measures.
* Completing outbound calls and recording detailed feedback via Excel.
* Complete follow up calls with customers to understand areas of improvement.
* Work closely with and provide support to colleagues to resolve customer queries.
* Ensure individual targets are met.
* Provide face to face support to customers when relevant.
Key Skills
* Excellent Customer Service.
* Strong written and verbal communication.
* High quality letter writing abilities.
* Ability to multitask and manage a varied workload.
* Administration experience.
* Friendly and empathetic in nature.
The role of a Customer Complaints Advisor is varied, however extremely rewarding in the work you do. With a salary of 24,000-25,200 per annum, the role operates between 9am-5pm Mon-Fri (37.5 hour working week). If you believe you have the ability to excel in this role, apply now.

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