Complaints Officer

Complaints Officer

3 months+

Manchester

37 hours pw

£22ph + Umbrella

Hamilton Woods Associates have been engaged by a renowned social housing provider in Manchester, to recruit to a Housing Complaints Officer on an initial 3 month basis

Responsibilities of the Complaints Officer:

• Supporting teams with complaints
• Ensuring thorough and consistent investigations into complaints
• Providing formal written responses
• Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
• Collating information and accurately updating systems
• Recording and following up on complaints
• Providing analysis and report findings to senior management on complaints and dissatisfaction

Requirements of the Complaints Officer includes:

• Knowledge of Housing Ombudsman Complaint Handling Code
• Knowledge of resolving customer complaints