Completions Assistant

Job Title: Completions Assistant

Location: Fleet, with flexibility to work from home 2 days a week once probation is passed

Salary: £25,000 to £27,000 depending on experience

Benefits:

• 25 days annual leave plus bank holidays
• Holiday purchase scheme
• Extra day off on your birthday
• Private Medical Insurance through AXA Health
• 11% non-contributory pension scheme with the option to salary sacrifice
• Enhanced Maternity, Paternity and Adoption pay
• Life Assurance
• Income Protection
• Employee Assistant Programme
• Extensive Learning and Development opportunities
• 2 days paid volunteering each year
• Electrical Vehicle Salary Sacrifice Scheme

About our Client:

Our client is a Buy-to-Let specialist lender that has leading the way since its 2014. They are more than just a financial institution and are committed to using the power of data-driven insights to fuel innovation. Aspiring professionals have the opportunity to study the CeMap alongside working to enrich their expertise and paving the way for a successful career journey.

The office space features prayer rooms, breastfeeding rooms, and quiet spaces, ensuring that every individual has a comfortable and inclusive environment. Need some solo time for focused work? Discover the convenience of singular pods, offering a dedicated space for independent tasks.

Our client invites you to be a part of a community where your skills are valued, your growth is nurtured, and your contribution shapes the trajectory of the company.

About the Role:

Our client is looking for 2 Completions Assistants to join the Operations Team and support the Completions Underwriters.

As a Completions Assistant, you will carry out general administration support for mortgage completions and provide a professional, efficient and high standard of customer service to customers, intermediaries, valuers and solicitors. This role will also include making outbound calls to third parties, chasing updates and handling general enquiries.

Responsibilities:

• Process requests for offer extensions; edit, save and produce letters
• Process requests to post/email mortgage offers
• Scan, upload and allocate documents/emails to the DPR system
• Chase Brokers, Solicitors and Valuers for outstanding information/documentation
• Make outbound calls to solicitors, brokers and other third parties
• Provide telephone support answering incoming calls during busy times and to cover absence
• Create Customer mortgage offer packs
• Produce and send reminders to solicitors and brokers for expiring mortgage offers
• Provide support to the Completions Underwriters with post and ad-hoc duties
• Instruct valuation re-inspections using Quest website
• Organise declined / cancelled files, closing outstanding diaries/tasks
• Work to agreed objectives, service standards and deliverables
• Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service
• Develop positive working relationships with colleagues
• Make suggestions for improvements to processes to enhance service and efficiency
• Adhere to internal/external compliance, credit review and audit requirements
• Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF)
• Take responsibility for your own learning and development
• All other associated duties and responsibilities and carry out any tasks as required by management

Experience required:

• Strong administration experience, gained in an office environment
• Experience in Financial Services would be advantageous, but not essential
• Confident in making outbound calls.
• Good communication skills both written and verbal
• Enthusiastic, flexible and keen to learn and develop a career in Financial Services
• Adaptive to ongoing change
• PC literate with a knowledge of Microsoft Office products
• Willingness to study for relevant Financial Services qualifications

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.

• Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.

• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.

• Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.

For more information regarding the role of Completions Assistant please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC