Compliance Officer

• Base salary between £30k and £33k depending on experience.
• Bonus of up to 30% of base, paid twice yearly, dependent on Company performance.?
• 25 days holiday (with the option to buy more).
• Time off on your birthday.
• Employee Benefits platform including free, 24/7 access to private GP and Therapist for you and your family, retail discounts and more!
• Staff discounts on precious metals.
• Cycle to work scheme

As a global retailer of precious metals to private individuals and businesses, your role will be to support the wider business in on-boarding new clients and continuous monitoring of existing customers to ensure full compliance with both Money Laundering Regulations 2017 (MLR 2017) and our own risk policies. The Compliance Officer will proactively be involved in the onboarding of customers, completing on-going due diligence and mitigating the company’s risks relating to financial crime. You will also be involved with helping shape the future profile of the compliance function, in what is a fast-evolving compliance landscape.

Please note: this is a full time, permanent, office based role from our Birmingham head office. This role does not qualify for visa sponsorship, all applicants must have the right to work in the UK.

• Conduct thorough Know Your Customer (KYC) and Customer Due Diligence (CDD) checks on new and existing customers, including individual and corporate clients, ensuring adherence to internal policies and regulatory requirements
• Review KYC documents and ensure all onboarding documents are accurately recorded on file, stored and updated in line with GDPR and data protection policies
• Perform Enhanced Due Diligence (EDD) and source of funds/wealth checks on individuals and corporate entities
• Perform EDD on high-risk customers and escalate cases to Senior Compliance Officer/Head of Compliance when necessary
• Identify any red flags or suspicious behaviour and escalate potential cases of fraud, money laundering or terrorist financing for further investigation
• Maintain up-to-date knowledge of the ML 2017, FCA guidance, and any other relevant regulatory updates
• Be available to support and guide staff on day-to-day compliance-related queries, issues and concerns
• Communicate clearly with customers over the telephone and email during the onboarding process to request further documentation and clarify any issues
• Provide excellent customer service experience while ensuring compliance requirements are met

Key Skills & Competencies:

• Attention to Detail: Ability to scrutinise documents and customer details meticulously and record accurate notes on customer accounts
• Compliance Mindset: Strong knowledge and understanding of UK AML laws, MLR 2017, and FCA requirements
• Analytical Skills: Capability to assess risk factors and apply appropriate judgement
• Communication: Clear and professional communication skills, particularly in dealing with customers regarding compliance requirements
• Team Player: Ability to work effectively with other departments, including compliance and customer service
• Minimum 2 years’ experience in a KYC or AML-related role, preferably within the financial services or precious metals industry
• Good understanding of FCA regulations and MLR 2017
• Experience with compliance software and KYC/AML tools
• Strong organisational skills and the ability to manage multiple tasks simultaneously
• Works well independently and as part of a team
• Excellent communication and interpersonal skills
• Knowledge of GDPR and data protection regulations
• Customer service experience is desirable
• Certification in AML or compliance (such as ICA or ACAMS) is desirable but not compulsory

Joining Jewellery Quarter Bullion Ltd, you will become part of an exciting, entrepreneurial business which over the last 15 years has grown our flagship brand, BullionByPost.co.uk, to become the UK’s no.1 online gold and silver bullion dealer. With a turnover of £300m annually, and having fulfilled over 1million customer orders, we have established a significant presence across Europe and the United States with our comprehensive portfolio of brands as part of our rapidly expanding international footprint.

We provide customers with the opportunity to buy and sell precious metals with ease and confidence. Our commitment to transparent pricing, customer education, and exceptional service sets us apart in the industry.

We Value:

INTEGRITY - We’re committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.

AGILITY - With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.

AMBITION - We push boundaries, make bold bets, and strive to be the best in every aspect.

CLARITY - Through straightforward communication and well-understood goals, we encourage ideas and value honesty.

EFFICIENCY - Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.