Concierge & Reservations Executive

Concierge & Reservations Executive

Location: Ayrshire

Salary: £27k + Excellent Benefits

Permanent, Full-Time, Monday - Friday

The Client:

Our client is a luxurious 5-star hotel, renowned for its personalised service and meticulous attention to detail.

The Role:

As a Concierge & Reservations Executive, you will be providing exceptional customer service, creating bespoke itineraries, and recommending experiences.

Responsibilities:

• Managing and achieving Activities & Experiences sales targets.
• Improving communication procedures internally and externally.
• Growing revenue and room sales, handling reservations, and managing the reservations desk during holiday cover.
• Managing guest enquiries for Activities & Experiences (A&E).
• Conducting pre-stay calls at 30 and 14 days.
• Handling A&E bookings on Check front and managing check front details.
• Manage A&E charging and build relationships with A&E suppliers.
• Prepare monthly reports on A&E activities.
• Collecting guest profiles in Clock PMS.
• Managing reservations via various channels.

Requirements:

• Previous experience working in a similar role.
• Proven experience in hospitality.
• Strong communication skills.
• Ability to manage multiple tasks efficiently.

Benefits:

• Tips
• Canteen
• Company events
• Company pension
• Employee discount
• Life insurance
• On-site parking
• Referral programme
• Discounted or free food

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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