Consultant - Risk & Healthcare

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

• This is a non-regulated employee benefits role, specialising in Group Risk and Healthcare
• Maintain and develop a portfolio of existing corporate clients by providing high quality advice and consultancy to an agreed budget
• Ensure the revenue from this portfolio is profitable. Identify and expand lines of cover and service delivery
• Identify and proactively develop new business opportunities
• Provide a professional high quality service to all clients, colleagues and other third parties
• Exceed both internal and external client expectations

• Responsible for client account ownership – anticipate and respond to the ongoing and future needs and objectives of clients, with a prompt and flexible approach to meet and exceed their expectations and ensure consistent delivery of outstanding service
• Actively contribute towards the development and management of the Employee Benefits corporate objectives
• Demonstrate extensive and up-to-date technical employee benefits knowledge at all times, advising clients as required within the designated Permitted Areas of Activity as confirmed by line management / Compliance
• Maintain and develop strong relationships with both new and existing corporate clients, and be relied upon as their trusted adviser
• Develop effective internal and external relationships to assist in providing an efficient professional service to clients in line with service agreements and manage their expectations on work being undertaken
• Achieve and exceed revenue targets, through retention of existing clients and new business generation
• Ensure the profitable growth of the business by identifying and proactively developing and securing additional revenue from existing clients and new client relationships through cross-selling initiatives, referrals, professional connections and leveraging AJG’s internal network
• Proactively identify other new business opportunities for both Wealth Management Advisers and General Insurance broking colleagues within the AJG Group
• Take overall responsibility to ensure all clients are profitable, serviced on the agreed standard / bespoke pricing basis, and fee invoicing process is undertaken in a timely manner
• Ability to draw up and negotiate on services / fee proposals – subject to the standard fee pricing structure and approval protocols in force
• Ensure any additional services offered to clients are agreed on the standard fee pricing basis through sign-off by management
• Monitor income to ensure budget achieved and financial control over Consultant portfolio and client budgets
• Identify potential unprofitable clients and agree with management what action, if any, is required
• Ensure adherence to the firm’s engagement and re-engagement procedures, with suitable protections in place
• Preparation of detailed client reports, Powerpoint presentations, spreadsheets, etc
• Management of timescales – ensure all client deadlines and service levels are met or client / management informed otherwise
• Work closely with and assist in the development of Technical Consultants and Account Executives within the team as directed by line management
• Undertake all projects in a professional, timely and compliant manner in liaison with other teams as required
• Attend team / Consultant meetings to share and exchange views and drive forward best practice and innovation within our services portfolio

Qualifications

Essential

·     Hold the Group Risk Certificate GR1

·     Evidence of Continuing Professional Development (CPD) as required to maintain and enhance knowledge and skills

Technical knowledge and understanding

·     Extensive and up-to-date technical knowledge of Group Risk / Healthcare) through appropriate industry exams and CPD, including products, markets, the required regulatory standards and their relevance to corporate clients

·     Keep up to date with key developments, industry / market changes and regulations

·     IT literate – Microsoft Office (Excel, Word, Powerpoint) and relevant internal systems / databases

·     Ensure that individually and as a firm we “Treat Customers Fairly”

·     Awareness of the regulatory requirements in respect of ‘advised’ and ‘non-advised’ sales and, in particular, evidencing the standards and knowledge required in respect of giving advice and making recommendations to customers

Experience

·     Experienced Technical Consultant or Account Executive in the Group Risk and Healthcare team

·     Ability to manage and develop compliant business from new and existing clients in the corporate client arena

·     Service and sales orientated: outstanding customer service, translates client needs into engagements, demonstrates commerciality in their actions, developing and maintaining strong relationships

·     Strong verbal and written communication / presentation skills at all levels, both internally and externally

·     Confident presentation skills, both internally and externally

·     Ability to negotiate effectively with corporate clients at Board level (MD / FDs) and senior people in external organisations

·     Good organisation skills, with ability to work to tight deadlines and manage multiple tasks

·     Ability to work under pressure, solve problems and develop workable solutions