Contact Centre Advisor

Contact Centre Advisor

Salary: £23,400 to £26,500 (dependent on experience)

Location: Neath - Hybrid Working (3 days a week in the office)

At Calor, we are dedicated to keeping our customers safe, warm, working, and informed. If you are passionate about delivering exceptional customer service and thrive in a dynamic contact centre environment, we want to hear from you!

About the Role:

We are looking for an engaging and proactive Contact Centre Advisor to join our Customer Experience team. In this role, you will be the primary point of contact for our external customers, handling enquiries via phone and written correspondence, and resolving issues on the first contact whenever possible.

Key Responsibilities:

• Handle both inbound and outbound calls
• Work towards set targets and service levels
• Log and track all calls in the CRM system
• Administer customer accounts efficiently and accurately
• Address and resolve customer complaints

Working Hours:

• Rotational Shift Pattern:
  • 08:00 - 16:30
  • 09:30 - 18:00
• One Saturday morning (09:00 - 13:00) every four weeks

What We’re Looking For:

• Excellent customer service skills
• Strong IT skills
• Exceptional communication abilities
• A strong sense of ownership and accountability
• Well-organized and able to thrive in a fast-paced environment
• Keen attention to detail

What We Offer:

• Competitive Salary: £23,400 - £25,500 based on experience.
• Generous Leave: 25 days annual leave.
• Holiday Purchase Scheme: Flexibility to buy additional leave.
• Private Medical Insurance: Single cover to keep you healthy.
• Pension Scheme: Salary sacrifice with single matched contributions up to 4.5% for the first 2 years, increasing to 7.5% after 2 years.
• Exclusive Discounts: Cashback and offers from major retailers.

Join us at Calor and be part of a team that values your skills and supports your growth. Apply today and help us continue to deliver outstanding service to our customers!

Apply Now!

To be considered for this role, candidates must be eligible to live and work in the UK.