Job Title: Contact Centre Advisor Location: Tachbrook Park, Warwick (Hybrid)Contract Type: Full-Time, PermanentSalary: £24,570

Start Your Career with Calor

Are you ready to take your first step into a rewarding career? Do you bring excellent customer service skills, a positive mindset, and a willingness to learn? If so, this could be your ideal opportunity.

We’re looking for a Contact Centre Advisor to join our friendly and supportive team in Warwick. Whether you're coming from a retail or service background, or simply eager to learn and grow in a professional environment, we’d love to hear from you.

About the Role

As a Contact Centre Advisor, you’ll support customers as they transition to or from Calor as their LPG supplier. This role is crucial in ensuring a smooth and supportive experience for every customer.

You'll begin on-site during your onboarding and training period to gain a full understanding of the business and develop your confidence. Once settled, you'll shift to a hybrid working model.

This is a great opportunity to build your career in a professional setting while developing transferable skills in customer service, administration, and communication.

Key Responsibilities

• Support domestic customers throughout their LPG supplier transfer process.
• Deliver excellent customer service via phone, email, and written communication.
• Coordinate with internal teams to ensure seamless customer experiences.
• Assist with general customer support, particularly during busy periods.
• Complete administrative tasks accurately and efficiently.

What We’re Looking For

• Strong communication skills – both written and verbal.
• A customer-focused attitude – empathetic, professional, and solutions-driven.
• Motivated and proactive – able to manage time effectively and use initiative.
• Comfortable using Microsoft Outlook, Excel, and Word.
• Previous experience in retail or customer service (beneficial but not essential).
• A team player – organised, flexible, and eager to learn.

Why Join Calor?

• 25 days annual leave plus 8 Bank Holidays
• Holiday Purchase Scheme
• Private Medical Insurance
• Company pension scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years)
• Life Assurance
• Staff Discounts on Gas
• Shopping Discounts