Contact Centre Team Leader

Contact Centre Team Leader - Call Centre - Salary: £31,000 OTE £35,000 - Monday to Friday - Hybrid (2 days from home) - Manchester M3

We are looking for a Team Leader to join our award winning Customer Service team based in Manchester! You will be responsible for driving performance, coaching and 1-2-1's as well as disciplinaries as well as motivating the team! You will work from our fun, vibrant office based in Manchester with hybrid working available!

For the role of Customer Service Team Leader, you will receive:

• A salary of £31,000
• A monthly bonus of up to £500 per month for team performance
• Brand new offices in Manchester
• Equity inclusion with our SimpliSafe Inc. business
• Competitive salary and annual bonus
• 28 days holiday + bank holidays
• Enhanced pension
• Life assurance
• Private dental and healthcare
• Free eye test and contribution to glasses
• Employee Assistance Programme
• SimpliWell - Wellbeing contribution (e.g. gym, spa day, athleisure etc.)
• Cycle to work scheme
• Team social events (annual summer and Christmas parties, amongst other socials)
• Freebies, Perks at Work membership, monthly pay day breakfast, monthly lunch, weekly snacks etc.

The role of Customer Service Team Manager will involve managing a team FTE call centre customer service advisors and running the day to day activities of the team.

For the role of Customer Service Team Leader we require:

• At least a years experience in leading a team in a call centre / contact centre
• Experience in coaching, disciplinaries and 1-2-1's
• A person with a positive attitude, and outgoing personality based in the Manchester area

Sound like your ideal role, don't hesitate and apply now with your CV for immediate consideration!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.