FN UK is a leading UK-based defence manufacturing business specialising in advanced engineering solutions for national security and defence partners. FN UK is a subsidiary of the FN Browning group which has a 135-year heritage of innovation and excellence. We design, develop, manufacture and deliver weapons systems and our commitment to quality, compliance, and ethical practices underpins our reputation as a trusted partner to governments and defence organisations.

FN UK are seeking a highly organized and detail-oriented professional to join our team as a Contracts Administrator. In this dynamic role, you will serve as a vital link between our clients and logistics operations, ensuring exceptional customer experiences while efficiently managing international trade processes. Your proactive approach, problem-solving skills, and dedication to compliance will drive smooth operations and customer satisfaction

Customer Service duties will include, but not limited to:

• Act as the main point of contact for customer inquiries intercompany and external via phone, email, and chat.
• Resolve customer complaints promptly and professionally, ensuring high satisfaction levels.
• Provide product or service information and support to customers.
• Process orders, returns, refunds, and adjustments in line with company policies.
• Maintain records of customer interactions and feedback for continuous improvement.
• Coordinate with internal teams to address complex customer concerns effectively.

Import/Export Administration duties will include, but not limited to:

• Prepare and manage documentation for imports and exports, such as customs declarations, invoices, and bills of lading.
• Ensure compliance with international trade regulations and customs procedures.
• Coordinate with freight forwarders, customs agents, and suppliers to facilitate smooth shipment processes.
• Monitor the movement of goods to ensure on-time delivery and resolve any transit-related issues.
• Negotiate shipping terms and rates with logistics providers to optimize costs.
• Keep accurate records of all transactions and shipments for auditing purposes.

Essential Skills

• Excellent organizational and multitasking skills.
• Strong communicator.
• Ability to work effectively in a team and independently
• Experience in either customer service and/or import/export operations.
• Willingness to undertake training and continuing professional development

Advantageous Skills

• Understanding of Dangerous Goods
• Some knowledge of international trade regulations and customs procedures.
• Proficiency in logistics and customer service software tools.